Frequently Asked Questions

1- General Questions

Your one stop solution for all needs brought to you by Lobnan General Trading Co under one address. Whether you are looking for the best deals or the newest of arrivals in Lebanon. Our intuitive site brings convenience tailored to your needs right to your fingertips.

Yes, we do. Our integrated network of social media services include Facebook, YouTube and Instagram.

Lobnan guarantees a secure shopping experience, as lobnan.com chooses to process payment transactions of ATM and MasterCard only through securely encrypted payment gateways. In fact all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your personal Information is strictly in accordance with lobnan.com’s privacy policy.
2- Account enquiries

You need to be a registered lobnan.com user to be able to buy, plus registration helps you and lobnan.com by:

• Contacting you whenever needed.

• Ensuring a safe shopping environment.

• You will get all the updates on latest products, promotions and special offers on lobnan.com based on your preferences and past purchases/sale.

• You can make item recommendations and suggestions.

Yes, registration at lobnan.com is completely free.

Simply click on the Account link at the top of the page, then click on Create account and follow the onscreen instructions and in less than 60 seconds you will be officially a lobnan.com account holder.

Your lobnan.com ID is the way in which you would be identified on the site. It is your unique identification as a user, in other words your lobnan.com account helps us recognize you and your delivery address whenever you shop giving you effortless reception of your purchases as soon as possible without you having to fill up your details every time.

You need a password along with your lobnan.com account to be able to transact on the site keep your details and account settings from other use.

Don’t worry that is quite common, just click on the forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at 0096125555676.

Once you have logged on; click on your account link found on top of the page which will take you to your account dashbord page and then save your changes once you’re done changing the desired fields.

Once you have created an account and logged on; you can make your first purchase at your convenience.

No, it will remain valid

Sure, as long as each lobnan.com account has its unique e-mail address for registration, though if adding a secondary address is why you want to create multiple accounts; then note that you could always add a secondary address to your initial account and then select whichever address you need your products delivered to at checkout.

Yes but we strongly recommend that you avoid sharing your personal details. By the way, your family members and friends can create their new accounts in just 60sec by clicking here.

If you want to be removed from our mailing list, please contact us by clicking here and you will be directed to our customer service contact page.

Please contact us by clicking here and you will be directed to our customer service contact page,
3- Order enquiries

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your lobnan.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

lobnan.com customer support is always available at 0096125555676

No, but if you require assistance contact us by clicking here and we will make sure that lobnan.com customer support would help and guides you through it.

Currently we offer various safe and secure payment methods:

• ATM

• Visa

• MasterCard

4- Status and delivery enquiries

We will deliver your items as soon as possible. Huge products, such as Air Conditioning may take longer to deliver.

Our delivery team will contact you before the delivery team reaches the delivery address.

We deliver everything we sell, all over Lebanon.

There is no extra cost involved for our Home delivery service. However lobnan.com shopping cart should be at a minimum amount of 70 USD to qualify for free delivery, all orders under the 70 USD amount will incur a minimum fee of 7 USD.

Our delivery team covers all locations in Lebanon.

We at lobnan.com generally ensure that you receive your products as soon as possible, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

We do apologize, as we don’t give out driver’s numbers to our customers. However our drivers will give you a call prior to arrival.

Yes, if you would like to return something we have delivered or in process of delivery, you may contact our customer service and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:

• Item(s) canceled that belong to an order with a total amount greater than or equal to 70 USD are subject to a 15 USD cancelation fee.

• Item(s) canceled that belong to an order with a total amount less than 70 USD are subject to a 7 USD cancelation fee

Special orders can be sent to our customer service representitives through the contact us section and we will most definitely get back to you with an update as soon as possible.

Please check your email for your electronic invoice copy, the main reason might be that your products you purchased was selected from more than one merchants that is why your products it may delivered separately, however if you find that you have indeed purchased items that haven’t been delivered then drop us a note the contact us page or call our customer service and we will resolve your issue.

Out of stock items will most defenitly be available as soon as possible, otherwise you may follow the special order steps mentioned above and we will without a doubt have either the product or an answer for you.
5- Post-sale enquiries

Returns and exchange have been made easy for you at lobnan.com. You can return or exchange your product within 14 days of purchase by calling customer service to schedule pick up from your home.

We will accept return of the item within 48 hours if the item is not working or is found defective. Please make sure the original packing is available, and refer to our returns section under the conditions of use page byclicking here.